American Pitbull Terrier Puppies

Healthcare Chatbot Saved $3 6 Billion In 2022: Top 7 Real Life Use Cases

What are the Benefits of Chatbots in Healthcare Business

chatbot healthcare use cases

While the adoption of chatbots in the healthcare sector is rather slow, its adaptability is much faster! Interactive chatbots have a new role in improving the efficiency of healthcare experts. They can reduce costs dramatically, lessen the burden on medical professionals and improve patient experiences. By automating the patient intake process using a doctor bot, you can reduce the total workload. In addition, virtual assistants can automate in-person visits and remote delivery of healthcare services via telephone. Using virtual assistants for managing patient intake can provide patients with timely and personalized healthcare services.

This type of information is invaluable to the patient and sets up the provider and patient for a better consultation. Daunting numbers and razor-thin margins have forced health systems to do more with less. Many are finding that adding an automation component to the innovation strategy can be a game-changer by cost-effectively improving operations throughout the organization to the benefit of both staff and patients. Embracing new technologies – such as robotic process automation enabled with chatbots – is key to achieving the interdependent goals of reducing costs and serving patients better. One of the best examples of such chatbots is Ada, which was created by scientists, engineers, and doctors. Enriched with NLP and AI capabilities, Ada can help patients determine potential ailments and suggest possible treatments easily.

Patient Engagement and Post-Treatment Care

This chatbot template provides details on the availability of doctors and allows patients to choose a slot for their appointment. In the event of a medical emergency, chatbots can instantly provide doctors with patient information such as medical history, allergies, past records, check-ups, and other important details. In the healthcare industry, security of patients’ personal information is crucial. To ensure full protection of patient’s data, companies should use the highest security practices like data encryption, and “on-premise” deployment. Thanks to AI, chatbot use cases can include even more significant work, like partial doctor-to-patient communication without human intervention. The worldwide AI in the healthcare industry is forecast to reach $208 billion by 2030.

  • Further studies are required to establish the efficacy across various conditions and populations.
  • Voice bots facilitate customers with a seamless experience on your online store website, on social media, and on messaging platforms.
  • He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade.
  • Further, besides functioning as medication reminders, the best healthcare apps for Android and iPhone with chatbot facilities will help users to better manage their prescription refills.

As medical chatbots regularly on websites or applications it can pick up a significant amount of user preferences. Such patient preferences can help the chatbot and in turn, the hospital staff personalize patient interactions. Through patient preferences, the hospital staff can engage their patients with empathy and build a rapport that will help in the long run. Chatbots can be trained to send out appointment reminders and notifications, such as medicine alerts.


Healthcare thrives on empathy, and by probing users, chatbots can gather data to provide a bespoke experience for each patient using the service. WhatsApp chatbots provide new and affordable opportunities for healthcare companies to improve service time and support customers at scale. They are capable of handling up to 80% of repetitive queries so that your human agents can focus on more complex issues and escalations. In a fast-paced environment that depends heavily on its resources, it becomes even more important for critical tasks to be put on autopilot.

Read more about here.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top